In making ethical decisions, it is necessary to perceive and eliminate unethical options and select the best ethical alternative. Essentially, Utilitarian’s believe any action is good if the outcome is beneficial. Leaders need to decide why an ethical decision needs to be made and the outcomes that are desired for the decision. If the person giving you the information says he or she personally heard or saw something, evaluate that person in terms of honesty, accuracy, and memory. Pragmatic Ethics can be effective in situations where people with different values or standards come into contact or conflict. More on the 7 steps in decision making. All moral criteria can be revised as situations change or evolve. Learn. Kerridge's ethical decision making model provides 7 steps systematic approach. In addition, a rule against lying encourages customer trust and repeat business. This is why many practical businesspeople and employees are suspicious of Virtue Ethics and abstract business theories. However, life and business are rarely that simple. Under such circumstances, most people turn to religion or philosophy for guidance, which can lead to conflict. For instance, many people do not view violating an unenforceable law, such as the prohibition of alcohol or marijuana, as wrong. Thus, you should decide what ethical system your organization will follow and implement it. Moreover, it is often difficult to ascertain the long-term effects of an action. For instance, a business practice that creates lots of jobs is good even if many people judge it unethical. It is... A 7-STep Guide to Ethical Decision-Making. ADVERTISEMENTS: Seven most essential steps involved in decision making process are: 1. Created by. Step 1. It helps us to identify the ethical issues and evaluate the values of identified issues (Kerridge, Lowe & Stewart 2009, p.92). For example, many companies operate under the guideline that they must never violate the law. Moreover, it can avoid religious or political controversy. If we treat people the way we want to be treated we are likely to live up to the Six Pillars of Character. A tobacco company that sells cigarettes to children but donates the proceeds to charity is both good and bad. Morality and ethics can change with situations. Duty-Based Ethics stems from the belief that human beings have a moral duty to do good and avoid evil. Implementation of the decision, 6. For instance, arguments over the ethics of advertising could hamstring an organization’s marketing efforts. 4. Making Ethical Decisions. Strict adherence to Deontological Ethics can improve performance in environments that require strict discipline or adherence to procedure. Decision-making is concerned with the selection of one alternative course of action from […] Make a decision Ethical decisions rarely have pain-free solutions - it might be you have to choose the solution with the least number of problems / painful consequences. Consequently, many business leaders avoid any discussion or consideration of ethics out of fear of controversy. Seven-step guide to ethical decision -making 1) State the problem, e.g. Emphasizing duty can people alive and increase safety in dangerous environments like mines or factories. Thus, any rule can be abandoned if the situation changes. Meanwhile, Duty-Based Ethics have a strong appeal for those in service professions, healthcare, education, and government. Avoiding ethics is impossible because every business encounters ethical dilemmas all the time. Many problems disappear upon closer examination of the situation, while others change radically. However, Virtue Ethics has a strong appeal to leaders and educated people. A company donates money to charity because most people think charity is good. STUDY. Steps of the Decision Making Process. Jul-Aug 2015;30(4):46-8. Difficult situations can arise in any counseling setting, and when they do, counselors “are expected to engage in a carefully considered ethical decision-making process” per the 2014 ACA Code of Ethics. For example, a tobacco company is considered evil even if it pays its workers a high wage and makes large charitable donations. All Duty-Based Ethics, or Deontological Ethics, are based on the presumption that all people can easily discern good from evil. Making any decision is the most sensitive issue, and the whole responsibility lies upon the person. Yet the retailer will ban smoking in the workplace because it is messy and unhealthy. In addition, most businesses have lists of behaviors forbidden to employees, even in the pursuit of customer service. Developing alternative solutions, 4. T.J is newly born with a lack of cerebral cortex. Barry's 25 years of experience with Silicon Valley Corporations such as IBM, Compaq, Hewlett Packard, Hewlett Packard Enterprise & DXC Technology enables him to share his knowledge of succeeding in today's professional corporate environments and develop a great work life for yourself. This cookie is installed by Google Analytics. Essentially, Utilitarians believe any action is good if the outcome is beneficial. For instance, most retailers teach employees that their first duty is to “serve” the customer. Moral Development and Ethical Decision-Making 99 learned in childhood, pre-professional and private life, and the term ethics to refer to the attitudes and standards learned and required in the context of professional life. You should never lie because not lying makes you a better person. Making Ethical Decisions. For instance, it is not wrong for a starving person to steal food to survive. A classic example of Deontological Ethics is the Ten Commandments, which lists specific actions as evil. The seven-step guide for ethical decision making provides a basis for evaluating problems before settling on a particular option. : Seven Steps to Ethical Decision Making – Step 1: Define the problem (consult PLUS filters) – Step 2: Seek out relevant assistance, guidance and support – Step 3: Identify alternatives – Step 4: Evaluate the alternatives (consult PLUS filters) – Step 5: Make the decision – Step 6: Implement the decision – Step 7: Evaluate the decision (consult PLUS filters) Impressively, reported $34.74 billion in quarterly revenues that grew at a rate of 7.35% on 12 May 2019. For example, a to… , AL DOHA Company Date Posted: 2015/03/13. Others, following 19th Century British philosopher John Stuart Mill, assess the quality of good performed. Test. For example, does the good of keeping the business in operation outweigh the wrong of signing a contract a manager thinks is immoral? Those theories appeal to business people because they are “results-oriented.”. However, many Rule Utilitarians regard impractical, unrealistic, or unenforceable rules as unbinding. [Related Article: How To Make Great Decisions 17 Step Checklist]. Consequently, most Utilitarian’s weigh the good a business or entrepreneur does against negative results. Act Utilitarianism is the belief that each action must be judged on the results and the situation. Thus, Act Utilitarianism is a kind of Pragmatic Ethics, more on this concept below. However, the same leaders often require their employees to practice Rule Utilitarianism; or Duty-Based Ethics, on the job. All morality and ethics are ultimately based on societal or cultural norms. However, many business and political leaders practice Pragmatism. For instance, “thou shall not steal, thou shall not kill, thou shalt not lie.”. There are different ethical approaches which may help you make the most ethical decision. Great Work Life Powered By 3wise Media - 3wise.com. The business decision making process is commonly divided into seven steps. Kenneth S. Pope, Ph.D., ABPP . Talking to people whose judgment you respect. Even though they do not admit it, most business leaders follow what is known as Pragmatic Ethics, or Pragmatism. 1. 7 . Write CSS OR LESS and hit save. You’ll find more on these and other practical techniques in our e-guide: Making Better Decisions. This complexity is why many leaders make the mistake of avoiding ethics until it is too late. Moreover, many entrepreneurs fear raising ethical concerns will offend or drive away customers or employees. Example of Deontological Ethics is impossible because every business leader needs to be much... 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